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Returns

We are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience.

That said, we recognise that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide our contact us with a picture and description of the issue so we can fully look into the problem.

Ambient Items (Non-Chilled Products): Items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us within fourteen days of your receipt. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty.


Our Delivery Partner

From ‘bush to bottle’, we care about our impact on the environment, right down to the couriers we choose to deliver our fresh range.

We’re proud to work with DPD who are driving the change for a greener, more sustainable future, in a number of ways. You can learn more about their green initiatives here.


All Our Deliveries Are Carbon Neutral

Not only are we able to bring you the most efficient and convenient service available by choosing DPD, but we’re also supporting a courier committed to delivering every parcel carbon neutral for every customer.

Learn more about DPD’s carbon neutral commitment here and view their Carbon Neutral Certification here.