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Delivery & Returns

Delivery

At EXALT, our aim is to see every single order delivered as securely and efficiently as possible.

Our range is made to order so that we can guarantee each bottle arrives at your door fresh and chilled. Because of this we need a little notice in advance to prepare, package and post your order especially for you.

So that we can be as flexible as possible, you can choose your preferred delivery date for your parcel to be delivered. If you have missed the cut off, the date will be greyed out and the next available date shown. This applies to all orders, subscriptions and subsequent deliveries.

Free Delivery

We’d love to be able to offer free delivery for all orders but our products are pretty heavy and so there are a few instances where we need to charge a small supplement. We keep this cost as low as possible by sharing some of the burden. Check out the table below for more info and to find out how to qualify for free delivery.

We can deliver our delicious range directly to your home or office up to three times a week. We currently deliver on Thursday, Friday & Saturday (£5 supplement for Saturdays). We can provide the following shipping options in the UK:

Option

Delivery Days

Delivery Time

Price

Comments

Standard Shipping*

Thurs & Fri

Anytime delivery

£5

Choose your preferred delivery day at checkout. If you have missed the cut off time the date option will be greyed out. 

Morning Shipping

Thurs & Fri

Before 12pm delivery

£10

Saturday Shipping

Saturday

Anytime delivery

£10 

This supplement applies to all orders including subscriptions

*It is not possible to specify an exact delivery time on STANDARD. However you will receive a text from our carrier with a timeslot on the day of delivery. If you would like a guaranteed morning delivery or to receive same-day delivery, please select MORNING shipping options (additional charges will apply for upgrading the service).

We also provide delivery services to Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles, and Isle of Wight at a surcharge of £30. Please contact us directly to place an order for those locations (this allows us to prepare your box for its (slightly longer) journey and make sure that our items arrive at your door fresh and chilled).

Checkout Process

  1. At the checkout, you will be asked to enter your delivery postcode.
  2. Choose a delivery option that suits.
  3. Select your delivery date from the calendar and checkout! If you have missed the cut off time for your preferred delivery date, the option will be greyed out.

When your order is successfully processed, you will be sent an email confirmation with the delivery date as well as tracking information.

Delivery Address

To help us deliver your parcel without delay, please make sure that we have your correct delivery address and delivery instructions. If you are not available to receive your package in person at the specified address, please make sure that our courier will be able to leave the box in a secure and safe place for you, or provide instructions to leave with your favourite neighbour.

Please note that you are responsible for instructing the courier with clear, appropriate and reasonable instructions to deliver your box, if necessary.

Receipt of Delivery

All of our products are delivered fresh and chilled to the address stated at checkout and must be refrigerated upon arrival. Once the products are delivered, we cannot be held responsible for products that are left to spoil or be stolen.

It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your products will be sent back to us if no one can sign for delivery and redelivery will be attempted at the customer's expense.

You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 6 hours of delivery to be considered for refund or replacement. Please email us photos of the issue so we can identify the problem.

Keep Chilled

Store your delivery in the fridge as soon as it arrives and turn your fridge setting down. Our range is super fresh so it’s important to keep them chilled below 4°C degrees at all times. If you go out, then we recommend taking an ice pack with you to keep your drink nice and cool. Or better yet, use one of our insulated bottles that are available in our store.

Adverse Weather Conditions

We are not responsible for any adverse weather, traffic, or third party negligence, and any delay these may cause for your order.

Cancellations

Cancellation requests for orders placed must be submitted by getting in touch via our contact us form right away. This means notifying us before the scheduled dispatch time in order to give us time to communicate the change with our warehouse team. Kindly note that we may not be able to guarantee the cancellation outside of this time window.

Our Delivery Partner

From ‘bush to bottle’, we care about our impact on the environment, right down to the couriers we choose to deliver our fresh range.

We’re proud to work with DPD who are driving the change for a greener, more sustainable future, in a number of ways. You can learn more about their green initiatives here.

Learn more about DPD’s carbon neutral commitment here and view their Carbon Neutral Certification here.


Returns

We are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience.

That said, we recognise that sometimes mistakes may happen (after all, we’re only human!). If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide our contact us with a picture and description of the issue so we can fully look into the problem.

Ambient Items (Non-Chilled Products): Items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us within fourteen days of your receipt. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty.