Frequently Asked Questions
Delivery
If you have not chosen a delivery data when ordering via the online shop using the calendar tool, we will typically have your drinks with you in around 2/3 working days depending on how much we have in stock.
The longest you'll ever need to wait is 5 working days (i know, i know - seems like a lifetime after using Amazon Prime next day delivery so often - but I promise you this will taste better than 40 loo rolls)
For more information on our delivery options, please visit our delivery information page.
We only ship to the UK with additional surcharges for delivery outside of mainland UK. Please see below.
For more information on our delivery options, please visit our delivery information page.
Standard shipping is free for all orders of £25 or more. It is £4.95 for orders less than this amount.
Standard free shipping is available to Tues --> Friday. It will arrive between 9am-6pm and you will receive a 1hr time slot the morning of your delivery.
Morning shipping is available for £10.
Saturday shipping is available at a cost of £10. It will arrive between 9am-6pm.
Shipping to Scottish Highlands, Offshore UK, Republic of Ireland & Northern Ireland cost £25 as we need to add extra ice packs to keep it cool on its two day voyage! DPD also charge us a heavy premium for this service.
For more information on our delivery options, please visit our delivery information page.
We currently provide the following shipping options within the UK:
Standard Delivery (Tues --> Fri) - between 9am - 6pm
Morning* Delivery (Tues --> Fri) - between 9am - 12pm
Saturday* Delivery - between 9am - 6pm*
*There is a surcharge for these delivery options
It is not currently possible to specify an exact delivery time within these time slots. However, our courier DPD offers a delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email. You can watch the progress of your delivery driver on a real-time map. If your plans change and you're not able to sign for your order, you can opt to deliver to a neighbour, have the parcel delivered to a safe place or collect your parcel from a local pickup shop.
Please note, our products are fresh, so it is recommended that the package is delivered to an address where it can be received as products held in postal depots cannot be guaranteed to be refrigerated whilst being held.
We can deliver our delicious range directly to your home or office. We currently deliver Tues, Weds, Thurs, Fri & Sat (£10 supplement for Saturdays).
Find out more about our delivery options here
Please leave instructions for the delivery driver to ensure they know where to leave your products.
Our bottles are sent out with frozen ice packs and sustainable wool or denim (for all-vegan product orders) insulation to keep them cool. We endeavour to get them to you within 24 hours of dispatch and you should refrigerate them as soon as you can.
Remember to give them a good shake (10 is the magic number). They are made from natural ingredients and contain no stabilisers so some separation is normal. Once opened, keep refrigerated and consumed within 24 hours.
If your timeslot has passed with DPD please check your DPD email confirmation for more details. If you are still having issues, please contact us at hello@exalt.co.uk and we will sort this for you as quickly as we can. Refer to our delivery section for T&Cs.
Firstly, we are really sorry to hear that, let’s try and get this sorted for you. If there are any issues or missing items please email us at hello@exalt.co.uk. Make sure you let us know by email within 6 hours of delivery.
We also provide delivery services to Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles, and Isle of Wight with a surcharge of £15 to cover the cost of two day delivery and extra packaging to keep it chilled for you.
Orders
It is possible to change your delivery address and delivery date up to two working days before your original delivery date by contacting us by email at hello@exalt.co.uk. Unfortunately, any changes requested after this deadline cannot be accommodated as they will already be on their way to you.
It is possible to cancel your order by emailing us at hello@exalt.co.uk. This must be received at least two working days before the delivery date. We cannot offer refunds or credits for cancellations after this time, sorry about that.
Firstly, we are really sorry to hear that, let’s try and get this sorted for you. If there are any issues or missing items please email us at hello@exalt.co.uk. Make sure you let us know by email within 6 hours of delivery.
Subscriptions
You can decide on the delivery frequency when ordering your subscription for the first time, but you can always update your delivery plan as you please. Once you have subscribed, you have access to a calendar where you can manually skip or add any delivery date before the 48 hour cut-off time.
Of course. You can pause or cancel your subscription anytime. Simply head to your account, click ‘My Subscriptions’ and you’ll find the pause and cancel options there.
Sure, you can change the content of your box and try different recipes from one week to another. Just head to your account, select ‘My Subscriptions’ and edit your box.
Please note that you cannot change the content or date of your first order with us. Any update to an order that has already been placed (i.e. the first order of a new subscription) has to be made directly at hello@exalt.co.uk. Please make sure to reach out to us two working days prior to your scheduled delivery.
Yup! Just head to your account and click ‘build a new box’.
It is possible to change your delivery address and delivery date up to two working days before your original delivery date by contacting us by email at hello@exalt.co.uk. Unfortunately, any changes requested after this deadline cannot be accommodated as they will already be on their way to you.
Our Products
Each product is made fresh to order by hand in Hackney without the use of any preservatives to keep it super fresh. The protein smoothie range will arrive with you with around 10 days life. Whereas the cold-pressed juices are 21 days. Better Than Botox is 10 days due to the added collagen. The use-by date is on the neck of the bottle.
You can also freeze your drinks to consume at a later date. Some of them freeze a little better than others. The texture can be altered slightly but the nourishment is the same :)
You can also freeze your drinks to consume at a later date. Some of them freeze a little better than others. The texture can be altered slightly but the nourishment is the same :)
Simply take your drink out of the freezer and put it in the fridge overnight to have the next day.
Our smoothie range has been designed by nutrition experts to be an accompaniment to the rest of your meals throughout the day. While they have been designed to include each of the three macronutrients (carbohydrates, protein and fat) that you would find in a ‘standard’ meal, they are not a total meal replacement as they do not contain all micronutrients.
This range is simply ‘real food, bottled’. The EXALT smoothie range is not a meal replacement or supplement, it’s made with real, all-natural food.
The EU legal definition of a “meal replacement” only extends to calorie-restricted products to be used for a short period for time for the purpose of losing weight. Traditional “meal replacements” are often made of sugar, artificial sweeteners, water, thickeners, artificial flavourings and often chemically synthesised vitamins and minerals.
Our smoothie range is not a supplement. Each product provides nourishment similar to that of a healthy meal using only real food ingredients (triple-release protein, oats, fruit, vegetables & nuts) and is designed to only ever replace 1-2 meals a day. The rest of your meals and snacks that day should then be well-balanced with a wide variety of proteins, carbohydrates, healthy fats, dairy or dairy-alternative, fruits and vegetables.
Essentially, our products provide a nutritional hit, in a bottle, on-the-go. Use them to replace unbalanced supplements and unhealthy snacks, not well-balanced meals.
You’ll find the phrase: “All Natural, No Compromise” on all of our bottles and we stand by that.
We never add artificial flavours, colours, preservatives, emulsifiers or stabilisers to our products. If we are looking to replicate any of these benefits in our range, then we will always use natural or naturally-derived ingredients to achieve the same results.
Our vegan range of products do not use any ingredients containing gluten. Please check each product page for more information. There is a small risk of cross contamination from one of our suppliers of raw materials, but every effort has been made to limit any risk of cross contamination. For this reason, we do not claim to be totally ‘free-from’ these products.
We will soon be making out entire range gluten free and also have our range tested to be ab;e to use the Crossed Grain Trademark.
Our products are GMO free. However there is a small risk of cross contamination from one of our suppliers of raw materials. Please check each product page for more information.
Our products are soy free. However there is a small risk of cross contamination from one of our suppliers of raw materials. Please check each product page for more information.
We use the best quality fruit (the sweeter the better) and vegetables (including the wonky ones) and some variation may occur as with any fresh seasonal produce.
This may also be due to your bottle which can have a different colour from batch to batch. This is due to the recycled plastic we use to limit the amount of new plastic being made into the environment. Have a read of our packaging page to find out more about what makes our bottles so special/different.
Most store-bought drinks don’t separate because they have stabilisers added in. We prefer to shake our juice rather than drink chemicals. We normally say 10 hard shakes does the trick.
It stands for High-Pressure Processing and means we place our juices in a tank of water and apply extremely high levels of pressure to remove potentially harmful bacteria, therefore extending shelf life without the use of preservatives. HPP is awesome for preserving the key vitamins, minerals and enzymes found in our juices that would be destroyed via the usual Ultra High Temperature (UHT) process.
All our recipes are developed by leading taste-experts, dieticians, nutritionists and fitness gurus, helping to combine great taste with maximum nutritional value. Each ingredient is chosen for a reason and brings extra benefits to a balanced active healthy lifestyle. Find out more about the EXALT expert panel.
Our primary aim is to provide natural, great-tasting products that help you perform your best, whatever your goal. With this in mind, we focus on the best possible quality ingredients to achieve these outcomes, and often this means using a mixture of organic and non-organic produce. We have found that in some instances organic is not always better. We continually evaluate the ingredients we use and always welcome your feedback as to how we might do things differently.
If you would like to check up on all the ingredients and nutritional values in each product you can do so by clicking on each product page or on the side of the bottles.
All of our bottles are labelled according to UK allergen regulations. You will find common allergens highlighted in bold.
We do not use peanuts in our products. We mostly use almonds and hazelnuts. Our facility handles nuts and other common allergens, meaning we cannot guarantee there will be no traces of nuts, even in products that may not directly contain them.
All but two are safe for pregnancy and breastfeeding woman. Some of range contain high levels of caffeine (Type -A & Firestarter) so these should be avoided. But the information we provide should never supersede what a doctor tells a patient; it is important for pregnant women to consult a doctor before making any major lifestyle (diet/exercise) changes just to be on the safe side.
The majority of our range is simply natural, whole foods which are then crushed and bottled. But the information we provide should never supersede what a doctor tells a patient; it is important for anyone that is unsure of has any underlying health conditions to consult a doctor before making any major lifestyle (diet/exercise) changes just to be on the safe side. See question above on pregnancy also.
While the benefits of each product and the component ingredients have been heavily researched by our panel of experts, these benefits are more for informational purposes rather than guarantees of any specific result. Everyone’s body is different and reacts in slightly different ways. If you are unsure, please consult a healthcare professional first.
All of our ready-to-drink products are made in a custom-built production facility which is undergoing SALSA certification, with a 5-star food hygiene standard rating. Its sole purpose is to create our range to the highest possible food safety standards.
All of our products go through the following procedures to ensure they are both safe and match what you see on the label:
- Raw materials are only purchased from approved suppliers, who have passed a strict auditing process.
- All raw materials are tested for contaminants, heavy metals and harmful microorganisms.
- Raw materials are checked against product specifications before being tested.
- Products are visually inspected again during production.
- Raw materials are weighed and dispensed.
- Once blended, the products undergo Organoleptic (taste/visual/smell) testing to ensure they match our detailed product specifications, before final approval.
Vegan
Over 50% of our range is vegan. Look for the vegan symbol, the word 'vegan' circled on our range page.
Yes. We’ve formulated all our blends with pea, hemp seed and pumpkin seed protein to include a complete range of amino acids. Visit our vegan protein blend page to find out more.
No. Our protein is water extracted and no Hexane, Acids or Alkalis are used in its extraction.
This is something we are currently working on. However, our first priority as a brand is to ensure that only the highest-quality ingredients are used in our products. Sometimes these ingredients are certified organic, but sometimes they are not. We take a holistic approach on this and review each ingredient that goes into our product on a case-by-case basis to ensure that there is a benefit to choosing organic ingredients.
For example, for some ingredients choosing organic can offer added nutritional value. However for others, choosing organic can create an additional environmental impact, due to the extra land needed to farm organic produce. This is why it’s so important we look at this as a whole as well as at a micro level so that we can understand the trade-off between environmental impact and nutritional benefit vs. simply ticking the organic box.
For orders that are made up of entirely vegan products we use insulation made from denim offcuts which would have otherwise gone to waste. This is 85% biodegradable and can either be reused as insulation for your next picnic or home composted (just remove the plastic liner for household recycling first). Check out some other great ways to reuse your packaging.
Sustainability
You can find out more about our commitment to sustainability and our Conscious Consumption framework. This covers our three areas of focus: 1) health & wellbeing, 2) our products & supply chain
You can find out more on the dedicated sustainability section of our website.
You can find out more about our commitment to responsible sourcing by visiting our sustainability page.
You might have noticed that we use oat milk rather than almond milk in many of our products which was a deliberate decision to avoid using almond milk.
We originally started out using peanut butter, but annoyingly all of the HPP processing centres (cold-pasteurisation) are strictly peanut-free, as are all of the HPP plants in the UK.
We use reusable pallets using the CHEP scheme. These are used to send our products to HPP and we endeavour to use suppliers who are signed up to the scheme where possible. CHEP operate a pallet pooling system based on repair and reuse. Pallets, including damaged ones are collected and repaired before re-entering the pool. The CHEP pallet lifecycle reduces waste wood and the amount of wood in pallet manufacture. As such pallet’s will last up to 10 times longer than the white-wood equivalent.
You can find out more about our commitment to responsible sourcing here.
Recycling & Packaging
The plastic we use for our bottles has lived a previous life as another bottle before it reaches us, and so each recycled bottle varies in colour and finish. Fortunately for us, we’re far more interested in what’s inside than we are in our looks, so we hope you can look past this - after all, it’s for a good cause.
So if you notice that your bottle looks a little unique, then don’t worry - this is perfectly normal, and it in no way compromises the quality, taste, safety or hygiene of the bottle. It really is as good as new. You can find out more about what makes our bottle special by visiting our dedicated packaging page.
This is an area that we are very passionate about and have spent a lot of time working with our sustainability experts on. It will always be a work in progress but everything is 100% recyclable and we also use as much previously recycled material as possible to create our packing. Visit our packaging page to find out more about how you can recycle or some great ideas to reuse the materials.
The insulation pouches are made from all-natural, British sheep's wool (or denim-offcuts if you are vegan), housed inside a recyclable, food-grade polyethylene.
We’d love it if you can find another use for them. The insulation and ice packs make perfect picnic companions. Check out some other great ways to give them another life.
Our responsibly-sourced wool is 100% biodegradable, while the denim is 85% biodegradable. While we would love it to be 100%, that is currently not possible unfortunately, but it is still good to know that this denim would have otherwise gone to landfill had it not been made into insulation first.
Even if our wool ends up on a landfill, it will still naturally biodegrade within 6-12 months, unlike polystyrene which hangs around on our planet for another million years or so.
We hope to launch a return scheme for the insulation later in the year.
In the meantime, you can mail them back to us and we will cover the cost of postage by taking it off your next order. Second class is perfect.Unit 4, R/O 394 Camden Road, London, N7 0SJ
We are continuing to set up our official returns service (no one is accepting application because of the pandemic right now) and will keep you posted when we launch the service.
For more information on how to resuse the packaging visit our dedicated section here. 💚
Referrals
Yup! If you share your referral code with your friends, they will get £10 off their first order. A £10 credit will also be applied to your account. You can refer as many friends as you'd like so get sharing!
If you have any other questions
You can always email us on hello@exalt.co.uk and we’ll hop right to it and help you out.
